What must work beforehand
Booking in the system
domovní kniha in Superhost stands on correctly loaded reservations and their details.
Guestbook or guest form
You need a way to collect data from guests before they arrive or at check-in.
Communication set up
Automation needs to send guests the right link at the right time so they can fill out the information.
Where to start in Superhost
You practically start with reservations and follow-up communication with the guest. In the booking you can see if the guest has filled in the necessary information, and you can follow up on the guestbook or form, which was sent to him.
- check that the reservation in the system matches the actual stays
- verify that the guest received the correct link to the form or guestbook
- when making a reservation, make sure that the filled-in information is complete
- you can generate guest and stay records at any time after selecting a period from–to
How it works in practice
Send the guest a link via automation
The guest will receive a link to the form or guestbook before arrival. This is where data collection for guest registration begins.
The guest completes the details of the stay
Once the guest fills out the form, the data is linked to a specific reservation. You don't have to look for them sideways outside the system.
Check the reservation and completeness of the data
For a specific reservation, verify that the data you need for guest registration and other related obligations is not missing. You can then generate an overview for the selected period by date at any time from–to.
Work with records continuously, not retrospectively
The biggest advantage of Superhost is that you collect data continuously during normal work with reservations. This eliminates later manual rewriting into a separate domovní kniha.
What to look out for
- the guest really got the right link to the form or guestbook
- the reservation is correctly assigned to a specific property in the system
- the stay includes the data you need for guest registration
- the automation leaves in time so that the guest has time to complete the data before arrival
What does this article follow up on?
If you first need to clarify why you should solve the domovní kniha at all and what it is for, start with an explanatory article. In order to correctly send the link to guests, an article on automation follows.