Send an online check-in form and check every guest

1. Open the correct reservation

Open the stay in Reservations. Check the property, arrival and departure dates and guest count. If it is missing, first follow the missing reservation guide.

2. Copy the guest link

Find Registration form in the reservation detail. Copy its link using the copy icon and send it to guests in a message. Guests open the form in their browser without installing an app.

You can send the first link manually. For later stays, set up automated communication.

3. Check every guest

Under Registered guests, check the completed and awaiting-completion states. Compare the number of completed guests with the reservation's guest count.

• Missing companions? Send a reminder with the form.
• Wrong guest count or dates? Correct the stay first.
• Incorrect details? Check and edit the individual guest.

How to know this step is complete

Every expected guest has completed their details and they match the stay. This completes data collection; it does not confirm a police report. For foreign guests, continue with the Ubyport check.

If the form does not open, copy the current link from the reservation again and check its status. Give support the stay ID, time and exact error message.