Do you manage the registration of guests and stays directly in Superhostem?
In Superhost, domovní kniha does not rely on manual rewriting into a separate document. Follows up on reservations, guestbook and data that guests fill in as part of a normal workflow.
What is domovní kniha for?
Records of stays
You have an overview in one place of who stayed with you, when they arrived and when they left.
Documents for inspections
If you need to prove something, you don't look back for data in emails and messages.
Continuity with other duties
Correct guest registration also helps with guest reporting and other operational administration.
What should you record?
The specific scope of the data may vary depending on the duty you are performing, but in practice it is important to have correctly searchable basic data for each stay.
- guest name and identification
- date of arrival and departure
- number of accommodated persons
- link to a specific property or reservation
- other data you need for reporting or internal records
How to approach it in practice
Start dealing with the registration right from the first reservations
Don't wait until someone asks you for the documents in return. Most problems arise when the guest registration starts to be solved after the fact.
Unify where you're getting your data from
The cleanest thing is to have one clear procedure for how guest data is collected and where it is stored. This will reduce errors and manual tracing.
Check the data for completeness
It is not enough to have a reservation. You also need to verify that you have actually filled in the data you need for guest registration.
Connect records with normal operations
domovní kniha should not be an isolated sideways table. It makes sense when it connects to reservations, communication with guests and other administration.
The most common mistakes
- the host will only start solving the domovní kniha retroactively after several months
- guest data is scattered across different systems and reports
- for reservations, part of the data required for registration is missing
- records are not linked to real reservations and stays