Send guests to Ubyport and verify the result

1. Prepare credentials for this property

The property needs its IDUB and web-services / robotic data submission credentials. A regular Ubyport login is a different account. If these credentials are missing, follow the Ubyport registration guide.

2. Open the stay and check details

Open the stay in Reservations. Check dates and every foreign guest's name, date of birth, nationality, address and document type and number. Complete missing details first.

The individual guest overview distinguishes Czech citizens who are not reported, not sent, sent and error states. Unknown nationality does not prove reporting is unnecessary.

3. Review and confirm submission

Use the available Ubyport submission action. The individual guest reporting section allows you to send a specific guest. Review the displayed details before confirming.

4. Verify each guest's result

Read the Submission result. Check individual guest statuses and the available report or PDF receipt. Saving details or pressing send does not mean they were successfully accepted.

• Data error: open the error detail, correct the guest field and retry that submission.
• Credentials error: check the IDUB and web-services account for the correct property.
• Unclear result: check the latest report first. Give support the reservation ID, time and error message; do not send your password.

The task is complete when you have verified the result for every guest you needed to report.