Superhostem.cz Help Center

Reservation management and calendar

What can I find in the reservation details?

The reservation detail is where you go when you need to quickly understand one specific stay without searching in other parts of the application.

Help Center Library Next article →

What you will see in detail from the host's perspective

  • date of stay and length of reservation
  • to which property the reservation belongs
  • where the reservation came from (e.g. Airbnb, Booking or manually)
  • guest information available to you
  • amounts and other financial information, if supplemented

When does it make sense to open a detail

  • when something is not right in the overview and you need to verify a specific case
  • when dealing with communication with the guest before arrival or during the stay
  • when checking why a price or some data is missing
  • when you compare the reservation with what came from iCal or email forwarding

How to proceed with a quick check

  1. verify arrival and departure date
  2. check the correct property
  3. look at the source of the booking
  4. verify which guest details are filled
  5. check the amounts and any discrepancies

What to do if something is missing

If information is missing in detail, it will most often help to check the iCal connection and email forwarding. It is these two parts that usually decide how complete the reservation will be in detail.

Related links

Overview Help Center Library Library Another one How does email forwarding work?